Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;

up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means Life Centric Limited; and
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

Who are we?

We are Life Centric, a company registered in England and Wales under company number:  12085317.

Our registered office is at: Suite 124 295 Chiswick High Road, London, United Kingdom, W4 4HH

  1. Introduction
    1. If you buy goods on our site you agree to be legally bound by this contract.
    2. These terms and conditions apply only if you are buying goods on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions shall apply to such purchases, please contact us for further information. 
    3. This contract is only available in English. No other languages will apply to this contract.
    4. When buying any goods on our site you also agree to be legally bound by:
      1. these terms and conditions;
      2. extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
      3. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

        All of the above documents form part of this contract as though set out in full here.
  2. Information we give you
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      1. click on the ‘key information’ button;
      2. read the acknowledgement email (see clause 4.3); or
      3. contact us using the contact details at the top of this page.
    2. The key information we give you by law forms part of this contract (as though it is set out in full here).
    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  3. Your privacy and personal information
    1. Our Privacy Policy is available at http://life-centric.com/privacy-policy
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  4. Ordering goods from us
    1. Below, we set out how a legally binding contract between you and us is made.
    2. You place an order on the site by adding the relevant product into the basket. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
    3. When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
    4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
      1. the goods are unavailable;
      2. we cannot authorise your payment;
      3. you are not allowed to buy the goods from us;
      4. we are not allowed to sell the goods to you;
      5. you have ordered too many goods; or
      6. there has been a mistake on the pricing or description of the goods.
    5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      1. a legally binding contract will be in place between you and us; and
      2. we will dispatch the goods to you.
    6. If you are under the age of 18 you may not buy any goods from the site.
    7. If you live outside of England and Wales you may not buy any goods from the site.
  5. Right to cancel
    1. You have the right to cancel this contract within 14 days without giving any reason.
    2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page. You may use the model cancellation form available here [LINK when drafted] but it is not obligatory.
    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  6. Effects of cancellation
    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    6. If you have received goods:
      1. you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      2. you will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately £[XXX]; and
      3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  7. Delivery
    1. We use [XXX] to deliver our goods. For information on delivery options and costs, visit our webpage [link]. During the online checkout process, you will be given available delivery options to choose from.
    2. The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
    3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
    4. Delivery will take place at the address specified by you when you placed your order with us.
    5. We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photocard driving licence).
    6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
      1. let you know;
      2. cancel your order; and
      3. give you a refund.
    7. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
    8. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
    9. We do not make deliveries to any addresses outside of the UK.
    10. We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the ‘key information’ button at any time during the online checkout process.
  8. Payment
    1. We accept the following credit cards and debit cards: [XXX as shown on our website here [link]]. We do not accept cash or cheques.
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      1. Verified by Visa;
      2. Mastercard®SecureCodeTM or
      3. American Express SafeKey.
    4. If your payment is not received by us and you have already received the goods, you must:
      1. pay for such goods as soon as possible and in any case within 5 days; or
      2. return them to us as soon as possible and in any case within 10 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    5. If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    6. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
    7. All prices are in pounds sterling (£)(GBP) and include exclude VAT  which is added on at the checkout at the applicable rate. All prices shown, but exclude delivery charges. For information on delivery options and costs, visit our webpage here ([LINKlink]).
  9. Nature of the goods
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
    2. We are under a legal duty to supply you with goods that are in conformity with this contract.
    3. The packaging of the goods may be different from that shown on the site.
    4. While we try to make sure that:
      1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
      2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
    5. Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
    6. If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
      1. we will let you know if we intend to do this but this may not always be possible; and
      2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  10. The Trident Triple Action Personal Alarm
    1. The Trident Triple Action Personal Alarm should only be used by you in a genuine emergency. It is not a toy. 
    2. The Trident Triple Action Personal Alarm must only be used in accordance with its instructions for use. 
    3. The Trident Triple Action Personal Alarm should not be used by anyone under the age of 18 years old. 
    4. To the maximum extent permitted by law we are not responsible for any misuse of the Trident Triple Action Personal Alarm by you or anyone using your alarm. 
    5. By purchasing a Trident Triple Action Personal Alarm you agree to indemnify us against all actions, proceedings, claims, demands, costs, awards, losses or damages howsoever arising, as a result of any claim made by a third party against us arising from your misuse of the Trident Triple Action Personal Alarm or from failing to properly follow any instructions provided by us or the manufacturer of the Trident Triple Action Personal Alarm or from you breaching any of these terms and conditions .
    6. You should safely test your Trident Triple Action Personal Alarm upon receipt so that you know how to use this in a genuine emergency and to check it is not faulty.  
    7. The Trident Triple Action Personal Alarm emits an odour and UV spray which may stain clothing and/or skin. This may remain on skin for an extended period of time and therefore you should avoid spraying this at any person or item except as intended in the event of an emergency.
    8. The Trident Triple Action Personal Alarm is not a replacement for you employing street safe practices. 
    9. You are never  permitted to alter, modify, reverse engineer or make any additions, in any way, to any product purchased from us. Any alterations or modifications to any products including without limitation the Trident Triple Action Personal Alarm is strictly prohibited.  
  11. NightCap
    1. We make no warranties that by purchasing and using the NightCap product that your drink will not be spiked.  The product is intended to be a deterrent to would-be assailants and does not replace street safe practices. 
    2. Although every effort has been made to ensure the NightCap fits most drinks receptacles, we make no representation, warranty or guarantee that the NightCap will fit every drinks receptacle.
  12. Content
    1. The Content on our site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action.
    2. Insofar as is permitted by law, we make no representation, warranty, or guarantee that our site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of our failure to exercise reasonable care and skill, any digital content from our site damages your device  or other digital content belonging to you and you are a consumer, you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
    3. We make reasonable efforts to ensure that the content on our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  Please note that this exception does not apply to information concerning goods for sale through our site.
  13. Faulty goods
    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      1. visit our webpage: ‘Our promises to you if things go wrong’;
      2. contact us using the contact details at the top of this page; or
      3. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    3. If your goods are faulty, please contact us using the contact details at the top of this page.
  14. End of the contract
    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
  15. Limitation on our liabilitymoney which you owe to us under this contract.
    1. At all times you are required to take sensible precautions in respect of your use of any of our products. All our products are intended to be used sensibly in accordance with the product instructions and any specific instructions provided to you.
    2. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      1. losses that were not foreseeable to you and us when the contract was formed;
      2. losses in excess of the price you pay us for the goods purchased;
      3. losses that were not caused by any breach on our part;
      5. business losses; or
      6. losses to non-consumers.
    3. Insofar as permitted by law, we are not liable, regardless of whether such liability arises in tort, contract or in any other way, for any damage to property caused by your use of any product.
  16. Third party rights
    No one other than a party to this contract has any right to enforce any term of this contract.
  17. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
    2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    3. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This means that any claim must be brought in the courts of England and Wales.